COVID-19 Response

Customer Service

Remote Service Workers

Although most of our service associates are working remotely, rest assured that your health and the health of your loved ones are important to our dedicated team. You may expect business as usual when calling,emailing, or chatting with our Dedicated Service Associates.

proxyclick-visitor-management-system-wsHvGRpT8Eo-unsplash
verne-ho-MwW-zrkYSIU-unsplash

Dedication to Good Health

Preventing The Spread of Covid-19

Our corporate offices are routinely cleaned and sterilized to protect staff who work at the office daily to support the necessary paper communications. Proper prevention protocols, including social distancing, are stringently maintained.

Virtual

Conferencing Capabilities

Although all in-person meetings have been curtailed, ask about our virtual conference room capabilities.

woman-using-her-laptop-on-video-call-403182s1
Covidct image

Remote Healthcare

Telemedicine

We’ve been encouraged to stay home to stay safe, but what if we get sick? Total Plan Concepts is contracted with doctors at Centers Telemedicine for virtual telehealth visits. Schedule a visit with a qualified physician online at www.medicaldirectorservicespc.com. Your plan’s PCP copay will apply.

 

What is COVID-19?

The new coronavirus, known as COVID-19, was first encountered in November 2019, and has affected over 400,000 people to date.

 

Signs and symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.


The following symptoms may appear 2-14 days after exposure.*

  • Fever
  • Cough
  • Shortness of breath


If you develop emergency warning signs for COVID-19 get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face


*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

How to Protect Yourself

Know How it Spreads

  • There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).
  • The best way to prevent illness is to avoid being exposed to this virus.
  • The virus is thought to spread mainly from person-to-person.
  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.


Take steps to protect yourself

  • Clean your hands often
  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact
  • Avoid close contact with people who are sick
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.


Take steps to protect others

  • Stay home if you’re sick
  • Stay home if you are sick, except to get medical care. Learn what to do if you are sick.


Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.


Wear a facemask if you are sick

  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.


Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.


To disinfect:
Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.


Options include: 

  • Diluting your household bleach.
    To make a bleach solution, mix:
    • 5 tablespoons (1/3rd cup) bleach per gallon of water
      OR
    • 4 teaspoons bleach per quart of water


Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

  • Alcohol solutions.
    Ensure solution has at least 70% alcohol.
  • Other common EPA-registered household disinfectants.
    Products with EPA-approved emerging viral pathogens pdf icon[7 pages]external icon claims are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).


TotalPlan TPA Response to COVID-19

Your health and the health of your loved ones are important to our dedicated team. You may expect business as usual when calling,emailing, or chatting with our Dedicated Service Associates.